{"id":349,"date":"2022-07-12T03:14:14","date_gmt":"2022-07-12T03:14:14","guid":{"rendered":"https:\/\/ruizyzutaabogados.com\/?p=349"},"modified":"2022-07-15T17:45:47","modified_gmt":"2022-07-15T17:45:47","slug":"derecho-de-proteccion-al-consumidor","status":"publish","type":"post","link":"https:\/\/legardabogados.com\/index.php\/2022\/07\/12\/derecho-de-proteccion-al-consumidor\/","title":{"rendered":"DERECHO DE PROTECCI\u00d3N AL CONSUMIDOR"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"349\" class=\"elementor elementor-349\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a8dd5f4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a8dd5f4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-994131f\" data-id=\"994131f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-486f44a elementor-widget elementor-widget-heading\" data-id=\"486f44a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Nociones previas<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8797297 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8797297\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8874982\" data-id=\"8874982\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18ed762 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"18ed762\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2611\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2611\" aria-expanded=\"false\">Reclamo \/ Queja<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2612\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2612\" aria-expanded=\"false\">\u00bfQu\u00e9 es?<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2611\" aria-expanded=\"false\">Reclamo \/ Queja<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2611\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2611\" tabindex=\"0\" hidden=\"false\"><p><strong>Reclamo: \u00a0<\/strong>Disconformidad relacionada directamente con los bienes adquiridos o servicios contratados.<\/p><p><strong>Queja:<\/strong>\u00a0Malestar o descontento respecto a la atenci\u00f3n al p\u00fablico.<\/p><p><strong>LIBRO DE RECLAMACIONES:<\/strong>\u00a0<strong>(Ley 29571 \u2013 C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor)<\/strong><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2612\" aria-expanded=\"false\">\u00bfQu\u00e9 es?<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2612\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2612\" tabindex=\"0\" hidden=\"hidden\"><p>Es un registro con el que deben contar los proveedores, mediante el cual los consumidores pueden dejar constancia de sus quejas y reclamos en el momento que ocurren los hechos.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62ef785 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62ef785\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e3a2192\" data-id=\"e3a2192\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-335bd16 elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"335bd16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5381\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-5381\" aria-expanded=\"false\">\u00bfCu\u00e1l es su finalidad?<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-5382\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5382\" aria-expanded=\"false\">\u00bfQui\u00e9n esta obligado a contar con el libro de reclamaciones?<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-5381\" aria-expanded=\"false\">\u00bfCu\u00e1l es su finalidad?<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5381\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5381\" tabindex=\"0\" hidden=\"false\"><p>Brindar una herramienta al consumidor para poder presentar su queja o reclamo, con la finalidad que el proveedor tenga la posibilidad de solucionar la queja o reclamo o forma r\u00e1pida, sin necesidad de la intervenci\u00f3n de la autoridad administrativa.<\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-5382\" aria-expanded=\"false\">\u00bfQui\u00e9n esta obligado a contar con el libro de reclamaciones?<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-5382\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-5382\" tabindex=\"0\" hidden=\"hidden\"><p>Todos los proveedores que expendan bienes y servicios en establecimientos abiertos al p\u00fablico, incluyendo a los proveedores de servicios regulados o supervisados.<\/p><\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b9cfd13 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b9cfd13\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-859dbe3\" data-id=\"859dbe3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-32fd7ce elementor-share-buttons--view-icon-text elementor-share-buttons--skin-gradient elementor-share-buttons--shape-square elementor-grid-0 elementor-share-buttons--color-official elementor-widget elementor-widget-share-buttons\" data-id=\"32fd7ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_facebook\" tabindex=\"0\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-share-btn__text\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__title\">\n\t\t\t\t\t\t\t\t\t\tFacebook\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff3491e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff3491e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c605a70\" data-id=\"c605a70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bde8adb elementor-widget elementor-widget-facebook-page\" data-id=\"bde8adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"facebook-page.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-facebook-widget fb-page\" data-href=\"https:\/\/www.facebook.com\/Ruiz-Zuta-Abogados-100839905403958\/\" data-tabs=\"timeline\" data-height=\"500px\" data-width=\"500px\" data-small-header=\"false\" data-hide-cover=\"false\" data-show-facepile=\"true\" data-hide-cta=\"false\" style=\"min-height: 1px;height:500px\"><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Nociones previas Reclamo \/ Queja \u00bfQu\u00e9 es? Reclamo \/ Queja Reclamo: \u00a0Disconformidad relacionada directamente con los bienes adquiridos o servicios contratados. Queja:\u00a0Malestar o descontento respecto a la atenci\u00f3n al p\u00fablico. LIBRO DE RECLAMACIONES:\u00a0(Ley 29571 \u2013 C\u00f3digo de Protecci\u00f3n y Defensa del Consumidor) \u00bfQu\u00e9 es? Es un registro con el que deben contar los proveedores, mediante [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":350,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[11,9],"tags":[18,15,17],"class_list":["post-349","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-derecho-de-proteccion-al-consumidor","category-servicios","tag-consumidor","tag-derecho","tag-proteccion"],"_links":{"self":[{"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/posts\/349","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/comments?post=349"}],"version-history":[{"count":11,"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/posts\/349\/revisions"}],"predecessor-version":[{"id":456,"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/posts\/349\/revisions\/456"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/media\/350"}],"wp:attachment":[{"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/media?parent=349"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/categories?post=349"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/legardabogados.com\/index.php\/wp-json\/wp\/v2\/tags?post=349"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}